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      Why can't my crew see the job or work order on their iPad?

      If your crew can't see the job or work order on an iPad, please check these things:

      • Heartbeat is not enabled for the user.
      • Zones are not assigned to the crew
      • Shift has not started by the crew.

      If you've checked these and are still having an issue, please contact KloudGin support through the portal.